How to Fix Snapchat Not Loading Snaps (10 Methods)
8 mins read

How to Fix Snapchat Not Loading Snaps (10 Methods)

Even though Snapchat is a great photo & video sharing app, it’s not free from bugs & glitches. At times, Snapchat users face problems using the app’s core features.

For example, many Snapchat users recently got a ‘Tap to Load‘ message on the Snaps. According to them, the Snapchat app is stuck while loading a snap.

Also, a few users have reported Snapchat Not loading snaps at all. So, if you are dealing with such issues on your Snapchat app, continue reading the article.

For various reasons, Snapchat may fail to load snap, and internet problem is often the prominent cause. Below, we have shared some of the best ways to fix Snapchat not loading snaps issue. Let’s get started.

Why is Snapchat Not Loading Snaps?

Snapchat may fail to load snaps due to various reasons. Below, we have listed all possible reasons for Snapchat not loading snaps.

  • No or Unstable Internet Connectivity
  • A bug in the phone’s operating system.
  • Outdated Snapchat Cache and Data.
  • Data Saver Mode is Turned on
  • The servers of Snapchat are down.

Now that you know all the possible reasons for Snapchat not loading snaps, troubleshooting can become easy. Here are the best ways to fix Snapchat not loading snaps.

1. Restart your Smartphone

Restart your Phone

Before following the next methods, make sure to restart your phone. Restarting the phone is a good idea, especially if you last did it a while ago.

Restarting will possibly fix most Android or iOS problems and remove all bugs preventing Snapchat from loading the snaps.

To restart your phone, press and hold the Power button and select the ‘Restart/Reboot‘ option. After the restart, open Snapchat and recheck the Snaps.

2. Make sure the internet is working

Check if Your Internet is Working

Slow internet connectivity is often the prominent reason for Snapchat not loading snaps. If the internet connection is not working or is unstable, you will face problems using most app features.

So, before you try the next methods, check whether your phone is connected to an active internet. You can switch to a different network mode or mobile data if the internet is not working.

3. Check if Snapchat is down

Check if Snapchat is Down

The next thing you need to do is check whether the Snapchat servers are facing any outages. Server outages are very common, and similar apps face this issue.

When Snapchat faces a server outage, you will face problems even while logging in or using the app’s other features.

You can check Snapchat’s Status Page to confirm whether Snapchat is down. If the servers are down, you must wait until the services are restored.

4. Disable Snapchat Data Saver Mode

Snapchat has a Data Saver Mode that reduces mobile data usage. However, when the feature is turned on, you must manually load the content line lenses and Snaps. So, chances are that Data Saver is enabled on your Snapchat; hence, you are encountering the ‘Tap to Load’ message.

If that is the issue, you must disable the Data Saver Mode on Snapchat. Here’s how to disable Snapchat Data Saver.

1. Open the Snapchat app on your smartphone.

2. Next, tap on your Bitmoji avatar at the top-left corner.

Profile Picture

3. On the Profile screen, tap on the Settings gear icon.

Settings gear icon

4. Now scroll down and tap on the Data Saver.

5. On the Data Saver screen, uncheck the ‘Data Saver’

That’s it! This will disable the Data Saver mode of the Snapchat app.

5. Disable Battery Optimization for the Snapchat app

On Android, you can enable battery optimization for selected apps. When you enable battery optimization for an app, the feature eliminates a few background processes run by the app to preserve the battery.

Sometimes, the battery optimization mode interfaces with the app’s functionality. Hence, you can disable the Battery Optimization for Snapchat to fix the problem.

1. Open your Android App Drawer and select Settings.

2. On the Settings, scroll down and tap Battery.


3. On the Battery, scroll down and tap More Settings.

More Settings

4. On More Settings, tap on Optimise battery use.

Optimise battery use

5. Now select Snapchat from the list of apps and select Don’t optimize.

Don't optimize

That’s it! After making the changes, rerun the Snapchat application. This time you won’t face Snapchat Snaps not loading problem.

6. Disable the Power Saving Mode

The Power Saving Mode of Android can interfere with the functionality of the Snapchat app. As a result, you can face problems while viewing the Snaps. Hence, you should turn off the Power Saving mode to see if Snapchat problems get resolved.

1. Open your Android App drawer and select Settings.


2. On Settings, tap on the Battery.


3. On the Battery screen, tap on the Power Saving Mode.

Power Saving Mode

4. Now disable the toggle for Power Saving Mode.

disable the toggle

That’s it! This is how you can disable the power saving mode on your Android to fix Snapchat not loading snaps issue.

7. Clear Snapchat App Cache

An outdated or corrupted app cache can also be a reason for Snapchat Snaps Not Loading. So, it’s recommended to clear the Snapchat App Cache as well. Here’s what you need to do.

1. Open the Snapchat app and tap on your Bitmoji avatar at the top-left corner.

Profile Picture

2. On the profile screen, tap on the Settings gear icon.

Settings gear

3. On Settings, scroll to the Account Actions and tap Clear Cache.

Clear Cache

4. Next, on the Clear Cache confirmation prompt, tap the Continue button.


That’s it! That’s how easy it is to clear the Snapchat cache.

8. Update your Snapchat App

Update your Snapchat App

Updating the app is an evergreen way to fix various problems. If your problem hasn’t yet been fixed, it’s best to update the Snapchat app.

The version of the Snapchat app you’re using has a bug that’s preventing the Snaps from loading. You can easily get rid of such bugs by updating your Snapchat application.

You can easily get your Snapchat app updates from the official app stores – Google Play Store (Android) and Apple App Store (iPhone).

9. Reinstall the Snapchat Application

If nothing worked for you, the only option left is to reinstall the Snapchat app. Reinstallation will rule out all bugs and file corruption issues.

When you reinstall an application, all saved data and leftover files related to the apps are removed. To reinstall Snapchat, long press on the Snapchat app icon on your home screen and select ‘Uninstall’.

Once uninstalled, install the app again. This should fix the Snapchat Snaps not loading issue on your device.

10. Contact Snapchat Support

Contact Snapchat Support

If you have followed all methods, chances are that Snapchat is not loading. The snap issue is already fixed. However, if you’re out of luck and nothing has worked until now, it’s the best time to reach out to Snapchat Support.

Snapchat has an excellent support team that can help you troubleshoot many issues related to the app. You need to reach the Settings menu in the Snapchat app and then select Help.

From there, select Contact Us and fill out the form. You can also contact Snapchat Support from this webpage. Another option is to reach out to Snapchat on Social Media Platforms like Twitter or Facebook.

Your goal is to contact the Snapchat support team and explain to them the problem you’re facing. Also, you must tell them everything you’ve tried to resolve the issue. If the problem is on their side, it will be fixed within hours or days.

Also read: How to Share Instagram Posts to Snapchat Story

Snapchat Not Loading Snaps can be frustrating, especially if you are heavily addicted to the app. The methods we have shared will likely fix the Snapchat problem on your phone, but if it doesn’t, you need to contact the Snapchat Support team for help.